VIRTUAL OFFICE ALLY WEBSITE TERMS OF SERVICE

Last updated: 9th June 2026

1. About Us

Virtual Office Ally Pty Ltd (ACN 698 476 596) (“Virtual Office Ally”, “we”, “our” or “us”) provides virtual office address services to small businesses, sole traders and freelancers across Australia. These services include a physical Queensland street address for ASIC and ABN registrations and marketing, along with mail notifications and optional scanning and forwarding.

Our services are described in more detail on our Website at www.virtualofficeally.com.au.

2. Acceptance of These Terms

By accessing or using our Website, or by submitting an application or enquiry, you agree to be bound by these Website Terms of Service (“Terms”). If you do not agree to these Terms, you must not use our Website or services.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use our Website and services. Our services are intended for commercial/business use only.

If you are using our Website or services on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms.

4. Our Services

We provide virtual office address services, including:

• Use of a physical Queensland street address for ASIC/ABN registrations and marketing purposes; and

• Mail handling services (photo notifications and optional scanning/forwarding).

Important: Our clients do not have physical access to our premises. The address may only be used as a virtual/registered office address. Full details of the services, fees, and client obligations are set out in our separate Service Terms and Conditions, which apply once you become a paying client.

5. Intellectual Property

All content on this Website, including text, graphics, logos, and design, is owned by or licensed to us. You may not copy, reproduce, or distribute any part of this Website without our prior written consent.

6. Prohibited Uses

You must not use our Website or services for any unlawful, fraudulent, or deceptive purpose. In particular, you must not:

• Use our address for illegal activities, shell companies, or unregistered businesses;

• Use our address for personal, residential, or non-commercial purposes;

• Use our address for any Sex Offender registry, parole, bail, or criminal justice requirements; or

• Misrepresent your connection to our premises or business.

We reserve the right to refuse service to anyone who breaches these Terms or engages in prohibited conduct.

7. Mail Handling and Liability

We act as a receiving and forwarding agent only. Title to any mail remains with you at all times.

To the maximum extent permitted by law:

• We do not guarantee the safety or security of mail or parcels received at our premises.

• We are not liable for any loss, damage, theft, or delay of mail or parcels, whether caused by us, third-party carriers, or events outside our reasonable control.

• We are not liable for any consequential or indirect loss arising from mail handling (including missed deadlines, lost business opportunities, or regulatory penalties).

You are responsible for providing accurate and up-to-date forwarding instructions and contact details.

8. Indemnity

You agree to indemnify, defend, and hold us harmless against any loss, liability, cost, or expense (including reasonable legal fees) arising out of or in connection with:

• Your use of our services or address;

• Any breach of these Terms by you;

• Any fraudulent, unlawful, or negligent act or omission by you or your personnel; or

• Any claim made by a third party in relation to your business or use of our address.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our Website and services are provided “as is” without any warranties.

• We exclude all liability for indirect, incidental, special, or consequential loss (including lost profits, data, or business opportunities).

• Our total aggregate liability to you for any claim is limited to the total fees you have paid us in the 6 months preceding the claim (or $100 if you have paid us nothing).

Nothing in these Terms excludes any rights or remedies you may have under the Australian Consumer Law that cannot be excluded.

10. Privacy

We collect and handle personal information in accordance with our Privacy Policy, which is available on our Website. By using our Website or services, you consent to our collection and use of your information as described in the Privacy Policy.

11. Termination and Consequences

If your subscription ends (whether by cancellation, termination, or expiry), you must:

• Immediately cease using our address; and

• Remove our address from ASIC, ABR, all marketing materials, websites, and business profiles within 5 business days.

We reserve the right to take reasonable steps (including notifying relevant authorities) to remove our address from your registrations if you fail to do so.

12. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Website after changes are made constitutes acceptance of the updated Terms.

13. Notices

Notices under these Terms may be given by email. Notices sent by email are deemed received 24 hours after sending, unless the sender receives a delivery failure notification.

14. General

These Terms constitute the entire agreement between you and us regarding your use of the Website and supersede all prior agreements. If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue in full force. These Terms are governed by the laws of Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts of Queensland.

15. Contact Us

If you have any questions about these Terms, please contact us at:

Samantha Heidrich Virtual Office Ally Pty Ltd Email: samantha@virtualofficeally.com.au www.virtualofficeally.com.au