Privacy Policy

Virtual Office Ally Privacy Policy

Last updated: March 2026

At Virtual Office Ally, we take your privacy seriously. This policy explains how we collect, use, store and protect your personal information when you use our virtual office services. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We collect only the information needed to provide our services:

• Your name, email address, phone number and business details (including ABN or ACN)

• Identification documents (e.g. driver’s licence or passport) for verification

• Details about your incoming mail (for photos and scanning)

• Any additional information you provide when contacting us

2. How We Collect It

We collect information directly from you when you:

• Submit our screening form

• Sign up for our services

• Send mail to our address

• Contact us by email or phone

3. How We Use Your Information

We use your information to:

• Verify your identity and business legitimacy

• Provide you with a virtual address for ASIC/ABN registrations

• Send you email notifications with photos of your incoming mail

• Process scanning or forwarding requests

• Respond to your enquiries and provide customer support

4. How We Store and Secure It

• All personal information is stored securely in encrypted digital systems.

• Physical mail is held temporarily and then either forwarded, returned to sender or securely destroyed.

• Identification documents are deleted immediately after verification unless you request otherwise.

• We do not keep paper copies longer than necessary.

5. When We Disclose Information

We only share your information when necessary:

• With Australia Post or couriers for forwarding mail

• With our payment provider (e.g. Zoho or Stripe) for billing

• If required by law (e.g. court order)

We never sell your information.

6. Your Rights

You can:

Request access to or correction of your personal information

• Ask us to delete your data (where we no longer need it)

• Withdraw consent for certain uses (e.g. scanning)

To exercise these rights, simply email us at samantha@virtualofficeally.com.au.

7. Complaints

If you have a privacy concern, please contact us first. If we cannot resolve it, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be on our website.

Contact Us

If you have any questions about this privacy policy, please email Samantha at samantha@virtualofficeally.com.au. We’re here to help.

Thank you for trusting Virtual Office Ally with your privacy.